Privacy Policy

1. Who We Are

NG Designs & Awards is a custom apparel printing and engraved awards business based in Nottingham, UK.

• Email: Sales@Ngdesignandawards.co.uk
• Phone: 07475 682 074
• Location: Nottingham, UK

We are the data controller for the personal information we collect through this website and in the course of our business.

2. What Personal Data We Collect

We may collect the following personal data when you contact us, place an order, or use our website:

• Identity data: your name
• Contact data: email address, phone number, delivery/collection address
• Order data: product details, quantities, artwork files, and any personalisation instructions you provide
• Communication data: messages, enquiries, and correspondence you send us via our contact form, chat widget, email, or phone
• Technical data: IP address, browser type, and basic usage data collected automatically when you visit our website (see Cookies below)

We do not collect payment card details directly. Any payments are processed securely through third-party payment providers.

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide quotes
• Process and fulfil your orders, including producing and delivering your custom items
• Send you order confirmations, proofs, and updates
• Maintain records of our business transactions
• Improve our website and services
• Comply with our legal obligations

We will only contact you for marketing purposes if you have given us your consent to do so. You can withdraw consent at any time by emailing us.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: to fulfil an order or respond to a pre-contractual enquiry
• Legitimate interests: to run our business, respond to enquiries, and improve our services
• Legal obligation: to comply with applicable laws and regulations
• Consent: for any direct marketing communications

5. Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Delivery couriers — to fulfil your delivery (name and address only)
• IT and platform providers — who host our website and messaging systems, under data processing agreements
• Legal or regulatory authorities — where required by law

All third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

6. How Long We Keep Your Data

We retain customer and order records for up to 6 years in line with standard UK business record-keeping requirements. Enquiry data where no order was placed is retained for up to 12 months. After these periods, your data is securely deleted.

7. Cookies

Our website uses cookies to help it function correctly and to understand how visitors use the site. We use:

• Essential cookies: required for the website to work (e.g. session management)
• Analytics cookies: to understand visitor behaviour and improve the site (only set with your consent)

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Erase your data (the "right to be forgotten") in certain circumstances
• Restrict how we process your data
• Object to processing based on legitimate interests
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at Sales@Ngdesignandawards.co.uk. We will respond within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit. Access to customer data is restricted to authorised personnel only.

10. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch: